TERMS & CONDITIONS
How to order:
Follow online purchase instructions, taking care to correctly specify your massage tables and accessories.
You will be sent confirmation of your order as soon as payment is made. Please check and keep this confirmation safe as it contains your Avalon Couches order reference number and full details of the products you have ordered.
We accept all major debit and credit cards. Goods will not be dispatched without prior payment.
Student discounts are available on application, please state your place of training, course details and tutor name. For members of professional bodies e.g. FHT please state your membership number. Discounts do not apply to package deals and no discounts can be used in conjunction with any other offer.
Cancellations and alterations:
In the event of a cancellation for a manufacturing order prior to dispatch a 10% charge of the cancelled goods value will be incurred. Cancellations after dispatch cannot be accepted.
Non-standard items or special order goods (i.e. specifically manufactured to your requirements) cannot be cancelled. We are unable to accept responsibility for customers ordering non-standard goods to the wrong size or specification.
A charge may be incurred where changes are made to an order which has been released for manufacturing.
An invoice is issued prior to dispatch, please check this thoroughly and advise any alterations/corrections immediately.
Delivery:
In most cases stock items can be dispatched within 24 hours provided payment has been cleared. Manufactured items are normally available within 14 -21 days for dispatch subject to payment conditions. Avalon Couches cannot accept responsibility for delays by carriers. Electric couches are sent by pallet, please note that the carriers will deliver the couch to the entrance of your premises, providing there is suitable access and no stairs or kerbs. We would advise that you have help available to assist in lifting the couch if necessary.
Delivery will be between 9am and 5pm Timed deliveries are available on request and for an additional cost.
Details and prices of specialist delivery and installation for electric couches are available on request for certain areas. Once on your premises it is easier to unpack the couch to move it around. If your premises are not easily accessible or on an upper floor please let us know prior to dispatch. We can arrange for the nuts and bolts which attach the cushions to be only partially tightened. You can then easily remove the cushions to move the couch and attach the nuts and bolts again when the couch is in its final position.
Returns:
All orders and refunds are subject to Avalon Couches conditions. Agreed refunds will be subject to a 10% administration charge and postage costs. Refunds will only be made on goods returned in unused condition. Request for returns must be made within 7 working days of receipt. All items must be returned in their original packaging or securely wrapped in cardboard. Avalon Couches cannot be held responsible for any loss or damage to parcels being returned. Goods returned under warranty – all warranties and indemnities are valid throughout the European community, however outside the UK mainland postage and packing may be payable.
Claims:
Please check your deliveries carefully before signing. Please check that no damage has occurred in transit whilst the driver is present. If the parcel is damaged either refuse it or sign for it as “damaged”.
We also ask that you inspect your couch thoroughly after unpacking and if goods are not in perfect condition please contact us within 24 hours of receipt. We regret that we are unable to accept any claims after this time.
Contact us:
We welcome your views about our Site. If you would like to contact us with any queries or comments, please send an e-mail to enquiries@avaloncouches.co.uk
Avalon Couches is the trading name of 'Cresswell Engineering Ltd'.